Refund policy

Return & Refund Policy

We want you to feel confident ordering from Veynnelle. If there is an issue with your order, please contact us at velouraheat@gmail.com.

Returns may be requested within 30 days of delivery. To be eligible for a return, the item should be unused, in its original condition, and include any original packaging or accessories.

For hygiene and safety reasons, products that have been worn or used may not be eligible for return unless they arrived damaged or defective.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible and include your order number and clear photos of the issue so we can review it.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges, if any, are generally non-refundable unless the order arrived damaged, defective, or incorrect.

Please do not send a return without contacting Veynnelle first. Return instructions will be provided after your request is reviewed.