Shipping policy

Shipping Policy

Orders are typically processed within 1–3 business days.

Most orders are expected to arrive within approximately 7–14 business days after processing. Delivery times may vary depending on location, carrier delays, holidays, and order volume.

Once your order has shipped, tracking information will be provided so you can follow your delivery.

Please make sure your shipping address is entered correctly at checkout. Veloura is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

If your package is significantly delayed, lost, or arrives damaged, contact us at velouraheat@gmail.com and we’ll do our best to help.